Warranty

For purchases made from 1byone

30-day money-back guarantee for any reason

For 30 days after the date of purchase, just return your undamaged 1byone product and receive a full refund for ANY reason.

12-month warranty for quality-related issues

At 1byone, we believe in our products. That's why we back them all with a 12-month warranty and provide friendly, easy-to-reach support.
Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your 1byone product to work properly? Contact our world-class, friendly support team for quick solutions.

Limitations and notes

• To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
• Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
• If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
• For warranty details on our cases and screen protectors, please refer to the product’s detail page.

Friendly reminder: When contacting us for help, be sure to have your 1byone product handy for troubleshooting!

Contact us

Email: ukwebhelp@1byone.com
Address110 Butterfield,Great Marlings,LUTON LU2 8DL 
Website :www.1byone.co.uk/support
Note:
For purchases not made from 1byone,please contact the retailer you purchased from.
Our returns and exchange service is limited to all purchases made directly from 1Byone. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of 1Byone products is prohibited.)
Copyright © 2018 1byone, Inc. All rights reserved.